Privacy Policy

Realogics Housing & Investments (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website or submit an enquiry through any of our forms, advertisements or communication channels.

1. Scope & Acceptance

This Privacy Policy applies to all information collected through our website, our lead forms served via Google Ads and Meta (Facebook/Instagram) Ads, and any direct communication channels including phone, WhatsApp, SMS and email. By using our website or submitting your details through any form, you consent to the collection and use of your information as described herein.

You may browse this website without disclosing your identity. Personal information is collected only when you voluntarily submit it through an enquiry form, callback request, or other communication with us. If you do not agree with any part of this policy, please do not use the website or submit your details.

2. Information We Collect

(a) Information you provide to us:

• Contact details — full name, mobile number, email address
• Enquiry details — investment budget, requirement type (residential, commercial, retail, plot, independent floor), preferred location, and any message you include
• Site visit details — preferred date, time, and project of interest when you book a visit
• Correspondence — records of calls, WhatsApp messages and emails exchanged with our advisory team, including call recordings where you have been notified at the start of the call

(b) Information collected automatically:

• Device type, operating system, browser type and screen resolution
• Approximate location derived from your IP address (city level only)
• Pages viewed, time spent, scroll depth, buttons clicked and forms started or abandoned
• Referring URL, campaign source, medium and keyword parameters (including Google Click Identifier / GCLID from Google Ads)
• Date and time of each visit

Please do not send us sensitive information we have not requested — such as bank account details, card numbers, passwords, Aadhaar or PAN copies — through our forms, email or chat. We do not require such information to respond to a property enquiry.

3. How We Use Your Information

• To respond to your enquiry and share relevant project details, price lists, floor plans, payment plans and availability
• To contact you about the property you enquired about and comparable properties in similar locations or budget ranges
• To schedule and confirm site visits and arrange transport where offered
• To pass your enquiry to the developer or builder responsible for the project so they can serve you directly
• To refer you to a bank or housing finance company where you have requested loan assistance
• To verify enquiries, detect duplicate or fraudulent submissions and protect the website from abuse
• To measure which advertising campaigns generate genuine enquiries, and to improve our website content and layout
• To build audiences for remarketing and to exclude you from campaigns once you have already enquired
• To comply with applicable laws and respond to lawful requests from authorities

We do not use your personal information to make automated decisions that produce legal effects for you. We do not sell your personal information to data brokers or any third party.

4. Consent to Be Contacted

This consent remains valid until you withdraw it. You can withdraw consent at any time by replying STOP to any message, telling the caller not to contact you again, or writing to nivesh@realogics.in. Withdrawal takes effect within a reasonable period and does not affect communication we are legally required to send you, or anything lawfully done with your data before withdrawal.

Marketing emails carry an unsubscribe link in every message. Unsubscribing from email does not automatically stop calls or SMS; please inform us separately if you want all contact to stop.

5. Cookies & Tracking Technologies

We use cookies and related technologies (pixels, tags, local storage) to provide a personalised browsing experience. You can accept or decline cookies by changing your browser settings. Declining cookies will not prevent you from browsing the site, though some features may not work as intended.

Categories of cookies used:

• Strictly necessary — keep the site secure, remember your cookie preferences, and prevent repeated form submissions
• Analytics — Google Analytics 4 and similar tools that tell us how many people visit, which pages they read, and where they leave
• Advertising — Google Ads, Google Display Network, Meta Pixel and similar tags that measure conversions and enable remarketing
• Functional — remember details you have already entered so you do not have to retype them

6. Advertising & Google Services

We advertise through Google Ads, Meta Ads and other digital platforms. The following disclosures are made in accordance with Google’s advertising policies, including its Personalised Advertising policy and EU User Consent Policy.

• Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Google advertising cookie) together to inform, optimise and serve ads based on your past visits to this website
• Google and other vendors use these cookies to serve ads to you across the web based on your visits to this and other sites
• We may use Google Analytics Advertising Features including Remarketing, Demographics and Interest Reporting, and Google Display Network Impression Reporting
• We may upload hashed contact information to advertising platforms to create Customer Match or Custom Audiences, and to suppress ads to people who have already enquired

How to opt out:

• Personalised Google Ads — adssettings.google.com
• Google Analytics measurement — Browser opt-out add-on
• Network Advertising Initiative members — optout.networkadvertising.org

Opting out stops ads being personalised to you. It does not stop you seeing ads altogether.

7. Sharing & Disclosure

We share identifiable information only in these circumstances:

• With developers and builders — the enquiry you submit is shared with the developer or builder of the project you enquired about, because that is the purpose for which you submitted it
• With service providers — CRM platforms, cloud hosting, telephony, email/SMS gateways, and analytics providers who process data on our instructions under written agreements
• With financial institutions — banks and housing finance companies, only where you have asked for loan assistance
• On a business transfer — if Realogics Housing & Investments is acquired, merged or reorganised, user data may transfer as part of that transaction, subject to this policy
• Where the law requires it — to courts, regulators, police or tax authorities in response to a valid legal request

8. Data Retention

• Enquiries that do not result in a transaction — retained for up to 36 months from your last interaction, then deleted or anonymised
• Enquiries that result in a booking or transaction — retained for the period required under applicable tax, real estate and company law
• Call recordings — retained for up to 12 months for quality and dispute-resolution purposes
• Analytics data — retained per the retention setting configured in the analytics platform, typically 14 months

9. Security

We maintain reasonable security practices and procedures as required under the Information Technology Act, 2000 and the rules made under it, including transmission over HTTPS, access controls limiting enquiry data to authorised staff, and written agreements with vendors who process data for us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal data, we will notify you and the competent authority as required by law.

10. Your Rights & Choices

Under Indian law: Under the Digital Personal Data Protection Act, 2023, you may ask us to confirm what personal data we hold and how we have used it, correct or complete inaccurate data, erase data we no longer need, withdraw consent you have previously given, and nominate another person to exercise your rights. You also have the right to raise a grievance with us and, if unsatisfied, with the Data Protection Board of India.

How to exercise a right: Write to nivesh@realogics.in from the email address you registered with. We will verify your identity before acting and respond within 30 days. There is no charge for a reasonable request.

11. Children’s Privacy

This website is intended for adults evaluating real estate. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has submitted information to us, write to our Grievance Officer and we will delete it promptly.

12. Third-Party Sites

This website may link to developer websites, RERA portals, map services, video platforms and payment gateways. Those sites operate under their own privacy policies, and we are not responsible for their content or data practices. Please review their policies before submitting information to them.

13. Changes to This Policy

We may update this policy to reflect changes in law, technology or our practices. The revised version takes effect when posted on this page, and the effective date at the top will change. Where a change materially affects how we use your data, we will give notice on the website. Please review this page periodically.

14. Grievance Redressal & Contact

This policy is governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction over any dispute arising from it.